frequently asked questions
who makes the products?
all of our scrunchies and accessories are handmade by me (eve). each piece is crafted individually to ensure quality and a personal touch - no mass production here!
where are your products made?
everything is designed and handmade in lancashire, uk!
are your scrunchies handmade?
yes! every scrunchie is lovingly handmade from start to finish - from cutting and sewing to packaging. this means each one is unique and may have slight variations, which adds to its charm.
how should I care for my scrunchies?
handwash only in cool or lukewarm water using mild detergent. avoid scrubbing or ringing the fabric - gently squeezing out excess water instead. do not tumbly dry or iron as heat can damage. lay flat or hang to air dry, away from direct sunlight or heat sources. store in a cool, dry place to prevent creasing or cracking of reflective material.
how long will my order take to arrive?
each item is handmade once we recieve materials, so production times can vary slightly. the maximum time to ship will always be cleary stated on each product listing.
couldn't find your answer?
if you couldn't find the information you were looking for, please reach out to us directly.